Select a language below to read the infor support plan features document to understand the three support plans, their features and feature descriptions. Registering will also provide a way for us to stay in touch with you. This category contains services related to purchasing or licensing. Qualys shall process support requests using a ticketing procedure so that each query shall receive a ticket number and may be tracked until it is satisfactorily resolved. Computer software installation, purchase, and incident requests. If you manage bentley software licenses for your organization, you will find key information. Sophos support plans our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery.
As your link to customer support, we can quickly connect you with the right person to address your. If you manage bentley software licenses for your organization, you will find key information below on managing licenses, the bentley support policy, and other license administration resources. Landmark is here to assist you with your software questions and issues. Free online support from microsoft you can find solutions to technical problems in microsofts support solution center. Obtain technical support technical services program tcpip training pmdf training observed holidays. If installed, such an upgrade will disable the functionality of the oct and the optovue software. If you have any questions regarding these packages feel free to contact. We provide technical support for breakfix requests, feature requests, and other product related issues. Find the answers you are looking for about our software products on our software support center. Compare the top customer service software for better customer service management.
Download concurrent license manager link resides outside ibm download your desktop software. With a team of onsite engineers, extensive online assistance, and 24x7 phone help, oracle support can help you prevent problems, resolve issues, and upgrade. If you have a rhel 5 server using the cornell site license, the only option is to upgrade. Microsoft fixit a knowledgebase for common support issues. Please click on the product name below and fill out the online form. Analysis of the usage data provides software customers with the ability to perform capacity planning, optimization of existing software license counts and usage, and departmental chargebacks, cost splitting and budgeting. Our highly trained global customer support team is committed to high quality customer service. Each license supports certain number of staff accounts.
The current, free, win10 upgrade is meant to convert an existing win7 or win8 setup to win10, while retaining the user files and as much of the existing. We understand how important it is to get the answers you need quickly. If your version of fedex ship manager software is integrated with fedex integrator, the indicator i appears next to your version number e. Stay uptodate with the latest versions of cloudera software, drivers, and connectors. This guide provides an overview of the features and benefits of technical support, and tells you how you can reach us worldwide. Registering with aveva global customer support keeps you current with your updates, upgrades and patches.
Safe activation is an online activation service that works with software protection and licensing tools including quicklicense, docprotect and appprotect. This category contains services related to purchasing or licensing for desktop software applications. The analysis also provides software vendors with the ability to support new licensing. Usually, the licenses will be already activated in the device if the software licenses or feature upgrade licenses are ordered together with hardware.
An introduction to zentitle cloud based software licensing for you and your team. However, there are hundreds of solutions on the market and selecting the best customer service software for your organization is challenging. For quickest support, please first use the email support now button on the options page in the software, then paste this information into your message. Ua bookstore software contact the ua bookstores licensing. Ivanti may amend this document at any time and shall update it periodically to reflect. Customer support software providers are applying the benefits of workflow automation to their applications to improve service, enhance productivity, and simplify the process for both employees and customers.
Please be aware that iolo customer care agents, or agents from iolos payment processor, 2checkout formerly avangate, do not initiate outbound phone calls or emails based on alerts or errors from the. The upgrade process is very simple, and all your data is preserved. While the license for a particular product remains effective and the applicable support services fee has been paid. For technical assistance, please submit a ticket to our technical support team. Receive training as a sophos customer, you can attend our courses and webinars to stay up to date. To support you, heres what well cover in this guide. Any customer user may log a support request via webbased ticketing system or telephone on a 24x7 basis. Login or register to the argus customer community to manage support cases, ask questions through live chat, search the indepth knowledge base and participate with other users through discussion. The customer must have a current technical support agreement in order to be entitled to access software maintenance. Plus, it is the only service of its kind that has a 99. This flow chart diagrams the process a department or individual must follow to make a new software purchase. Frequently asked questions regarding the purchase of pls software 1 what does my purchase include.
Customer support software providers are applying the benefits of workflow automation to their applications to improve service, enhance productivity, and simplify the process for both employees. Customer support software for improved customer service. Entitlement to software maintenance during the second year of the product license term is obtained by purchasing an additional oneyear technical support agreement. Support portal and resources for ibm spss statistics products. Get the support you need with tableau training, certification, product support and consulting services. How to download licensed products from symantec fileconnect. Faster timetoresolution for your support cases may require your input to speed the process along.
Search through the software product knowledge base, chat with. By clicking accept, you understand that we use cookies to improve your experience on our website. Oracles awardwinning support can confront the full range of technical issues facing your enterprise. After recent changes to symantecs electronic software download portal, you want to know how to download the latest available products, including symantec endpoint protection, from symantec fileconnect via flexnetoperations. To request a permanent license or to transfer your existing license. Additionally, we do not initiate contacts offering refunds for discontinued software products. The current, free, win10 upgrade is meant to convert an existing win7 or win8 setup to win10, while retaining the user files and as much of the existing settings, software, and customizations as possible.
The university of wyoming is a program member of the adobe open options contractual licensing program clp. May 08, 2015 10 ways to make your customer support as agile as your software step 1. Welcome to progress softwares awardwinning technical support program. This flow chart diagrams the process a department or individual must follow to make a renewal purchase of software.
Licensing error please contact autodesk customer support when. Bartender is label design software, label printing software, barcode software, rfid software, an alternative to embedded printer code, and much more. Connectservices software downloads, support, licenses. Customers who have licensed software through a microsoft volume licensing program are eligible to use prior. Youll need your support contract id and pin to complete the process. From presales to orders to any product or service questions you may have, were there for you. This allows you to stay in contact with our support team and quickly track the progress of your incident. Download the current version of fedex ship manager software first and then. This separated entitlement to software maintenance from entitlement to use the software. North and central america region link support center contact info. Put a smile on your support team it is a common mistake among software development companies to assume that, because your product is good, your client will be content. Messaging pmdf internet messaging precisemail antispam. A software renewal includes ongoing support and maintenance for. Known for bestinclass service and support, the eci customer support team is responsive and knows how to quickly get your organization past any obstacles you.
This flow chart diagrams the process a department or individual must follow to make a new software purchase renewal software acquisition. Software license and upgrade information this page contains information on how to request software upgrades, permanent licenses or license transfers. Access to prior product versions november 2019 update. You will also have access to our knowledge base of articles to find stepbystep instructions and solutions to common problems. This document will guide you through the processes and procedures involved with. The rsa link online community and support portal serves as a onestop shop for all rsa product information, including product licenses, documentation, downloads and training.
As a member, uw is able to secure volume pricing on various adobe products. Ciscos technical support homepage is your starting point for accessing software downloads, product documentation, support tools and resources, tac phone numbers, and cisco support cases. You can find the different types of serial numbers in the maintenance window serial number software microsdcard. Progress support services are designed to provide customers and partners with worldclass customer support. Support for your bentley software at bentley, we are committed to providing you with the support you need to master your use of bentley software.
Welcome to progress software s awardwinning technical support program. As your link to customer support, we can quickly connect you with the right person to address your needs. Nalpeiron software analytics tour software usage tracking. With a team of onsite engineers, extensive online assistance, and 24x7 phone help, oracle support can help you prevent problems, resolve issues, and upgrade to the latest releases.
Known for bestinclass service and support, the eci customer support team is responsive and knows how to quickly get your organization past any obstacles you may encounter while using your software. This guide provides an overview of the features and benefits of technical support, and tells you how you can reach us world. The following is a detailed list of the current support packages available for n software products. Is an academic license the same as a student or educator license. Login or register to the argus customer community to manage support cases, ask questions through live chat, search the indepth knowledge base and participate with other users through discussion boards.
The lm representative will ask you for the following hardware and software information needed to process your request. When will support for my product end and will that cause my product to stop working. Within the customer portal you can download products, receive support, renew maintenance, and much more. Frequently asked questions regarding the purchase of pls. Safe activation is an online activation service that works with software protection and licensing. Maintenancesupport for perpetual licensed software is sold on a fixed term basis. Click on the map below in order to see volume licensing service center support contact information for your country. Support for windows, mac, linux and related ides on payasyougo. Get technical support with solidworks products, access a wide range of product resources, explore ways to grow and share your design and engineering skills. To start a support request, please contact the it service desk and your report will be escalated to an appropriate support provider. At bentley, we are committed to providing you with the support you need to master your use of bentley software.
At interlogix, we make it easy to work with us when you need help. After resetting the license type, launch your autodesk 2020 software and. An annual subscription provides software upgrades and customer support for one 1. The first year of the twoyear term product license includes technical support. Nonua bookstore software contact the 247 it support center at 520 626tech 8324 for issues related to nonua bookstore downloads. See autodesk licensing service update for 2020 product versions. You can also view the infor general product life cycle policy here. Common features of customer service software customer service software buyerview report. Contact microsoft support for dynamics microsoft dynamics. Basic support is included with your initial software license purchase. Trugolfe6golf support portal requires you to create a login before submitting an incident. Requesting licensing and password support for all other products.
Qualys shall process support requests using a ticketing procedure so that each query shall. Push buttons, switches, pilot lights and joysticks. Stay uptodate about microsoft volume licensing fulfillment processes. Students can access adobe products through the student labs. Avid upgrade and support plans provide software upgrades and. Welcome to the solarwinds customer portal login page. Software licensing upgrade process for avid advantage support. Obtain fast, accurate responses to questions from rsa subject matter experts and the rsa customer community. Software purchase and approval flowcharts business. This is an extensive process that is critical to ensuring that windows 10 works safely with all of our devices. For licensing and password requests not listed above, use the process below.
Review our comprehensive documentation to guide your upgrade process. After recent changes to symantecs electronic software download portal, you want to know how to download the latest available products, including symantec endpoint protection, from symantec. For quickest support, please first use the email support now button on. Optovue is working to test the windows 10 operating system with each optovue oct system except for the rtvue oct. Please be aware that iolo customer care agents, or agents from iolos payment processor, 2checkout formerly avangate, do not initiate outbound phone calls or emails based on alerts or errors from the product. To upgrade your system, you must download both fedex ship manager software and fedex integrator. Bundle support and upgrade together under maintenance. To order new licenses, dhd always requires the serial number either of the device or the microsd card.